Help

We want to help and we’ve gathered together information that we hope you’ll find useful here. If you need any help we haven’t covered in these pages, contact us and we'll try help you as best as we can.

What's going on at vzaar right now

This is our twitter feed goingonatvzaar, which gives short and quick updates on what we're doing on the site. Follow us on twitter, or via RSS to get updates delivered directly to you

How To Guides

We reckon the best way to show you how to use vzaar is by using video. We've put together a few short video that shows you how easy it can be to use vzaar:

Why video? Why vzaar?

A Step by Step guide to using vzaar

An example video of a scooter

Frequently Asked Questions

Video Questions

1. I don't have a video camera. What do I do?
2. What's the best device to use to shoot video?
3. How do I get video off my digital camera?
4. How do I get video off my digital camcorder?
5. How do I get video off my mobile phone?
6. What video formats do you handle?
7. What about flash (flv and swf) files?
8. What is the maximum file size I can upload?
9. How many videos can I upload each month?
10. How can I reduce the size of my files?
11. How can I compress my files before I upload them to vzaar
12. How long can the videos be?
13. What happens if I upload a video longer than what my package allows?
14. It takes AGES for my video to upload.
15. My video isn’t encoding
16. The video doesn’t show up in my listing after I’ve embedded it.
17. I want to delete my video from my listing
18. Can you get the video to play automatically when people come to my listings

Mobile Phone Questions

1. How do I know if my camera phone records video?
2. What's the best phone to use to shoot video?
3. How do I get video off my mobile phone?
4. How do I upload video directly from my mobile?
5. How do I upload video from my mobile using my computer?
6. How much does it cost?
7. How long can my video be?
8. I'm having problems uploading video from my mobile phone

eBay Questions

1. Why do I need to authorise with eBay?
2. Where does the video get placed?
3. What if I don't want my video at the top of the listing?
4. What is vzaar's relationship with eBay?
5. Are you a certified eBay provider?
6. Why do you take me straight to ebay.co.uk to sign in? I have an account elsewhere.

Listing Questions

1. I want to relist my auction, but I don’t want to have to add the video every time. What do I do?
2. vzaar doesn’t seem to be able to find my eBay listings
3. Can I put video into my scheduled listings?
4. I have more than 200 listings, how can I see more?
5. Can I include my vzaar video in a template?
6. Does vzaar work with Turbo Lister?
7. Does vzaar work with Auctiva?

Payments Questions

1. What does vzaar cost?
2. Why do you only accept PayPal?
3. So how does signing up for the packages work?
4. When do you start taking payments?
5. What if I have multiple eBay ID for my business?
6. What happens if I change my eBay ID?
7. Will you ever put advertisements on the videos...I mean - how do you make your money?
8. I want to include video in over 10,000 listings a month?
9. Do you have an affiliate program?

Other Popular Questions

1. How big are your players?
2. How long do you store the videos for on your database?
3. Is it possible to only upload audio?
4. What’s an About “me” video?
5. Can I see some “About Me” video examples?
6. I need a different currency to appear on my video.
7. I would like to edit my videos. Do you have any advice??